FREQUENTLY ASKED QUESTIONS
1. How long will it take to receive my order?
A: Depending on how many orders we have in the fairy den at the time but we do endeavour to have all orders posted out within 5 days of receiving them and your payment. Then depending on the actual destination as to how long Australia Post will take to deliver, remembering in the peak Christmas time it will take them a little longer to deliver than normal. If for any reason there is going to be a delay in dispatching you will be immediately informed.
2. What if my order is lost?
A: All our orders are automatically sent registered mail which has tracking, so if your order has not arrived in the expected time we will contact Australia Post & start the tracking process.
3. What happens if I receive my order and the spelling is wrong?
A: We will immediately replace any item this may happen to.
4. My child/spouse/I has drawn a picture that I would like to put on an item can you do this?
A: Yes we can do custom work, there is a set up fee for the digitising process, all you need to do is email the graphic to us in Jpeg or Gif format.
5. Do you do business logos & supply work shirts?
A: Yes, we do we have a range of shirts available that we can email you on request, and we can embroider your logo as well, as with the above question there is a set up fee involved.
6. I would like to order a product from you but the colour I want isn't listed can I order a different colour?
A: Yes, of course you can. There are so many colours & themes available its impossible to list them all. Email your request through and we will do our best to fill it.
7. Do you embroider licensed designs i.e. Disney, Pooh, Sesame Street etc?
A: NO it is illegal to embroider licensed designed on items for sale. Anyone doing so is in serious breech of copywrite laws and will eventually be caught.
8. I would like a 'wigwam for a gooses bridle' but you don't have them on your site would you make one for me?
A: Yes we are always happy to work with you on what you want if you need/want something made just ask and if we can do it we happily will.
9. Do you do contract sewing?
A: Yes we do, we already have a couple of businesses we contract sew for, if you need any sewing send us an email and we will happily quote for you.
10. Would you do exclusive designs for my business?
A: Yes we will. As with our contract sewing we already do this for a couple of businesses and will happily do it for you to.
11. I am a Sunrise Family Member how do I get my 10% discount?
A: To receive your member discount you will need to email us a scan or photo of your membership card we will then adjust your invoice to show your 10% discount & resend it to you. The 10% discount applies to purchases only, does not include postage.
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